Global leaders in non-salary benefits and incentives, we are opening up a new world of opportunities for everyone. With great ambitions for the future, we are committed to working with local communities responsibly and sustainably.
We provide more than 250 products in 31 countries and collaborate with 1.7 million partners to ensure that consumers make the most of what truly matters.
“Plux” breathes positivity and opens opportunities to offer you more.
“X” symbolizes the multitude of experiences we offer.
“EE” represents our business: “employee engagement” and “employee experience”.
We see potential in everything and everyone, constantly striving to do more and better, valuing the unique characteristics of each individual.
Informamos os clientes e os consumidores de que os problemas relacionados com a migração já estão resolvidos, tendo sido retomados os níveis de serviço anteriores. Os clientes são informados por e-mail marketing e os consumidores através das redes sociais.
Iniciamos a campanha de teaser da Pluxee nas redes sociais.
Lançamento oficial da Pluxee
Informamos os clientes e os parceiros via e-mail marketing que a Sodexo torna-se Pluxee.
Pluxee News
| Client Portal Pluxee |
| Consumer Portal Pluxee |
| Merchant Portal Pluxee |
| App Pluxee Portugal |
| Website Pluxee Portugal |
| New Pluxee Meal Card* |
*The new issuances and replacements will now be Pluxee Meal Cards.
Existing Sodexo cards remain active and can be used as usual.
Freedom
Simplicity
Control
*After adding your Sodexo Meal Pass card to Google Wallet, you will see it with the image of the Pluxee Meal Card, but don't worry!
Confirm that the last 4 digits are the same as those on your card, and you can now start using it to make payments.
No need to sign a new contract, as the commercial conditions will remain unchanged.
Yes, employees who are registered in the current app will be informed about this update via the app.
In the current app, they will receive an update message that will automatically redirect them to their app store. Starting from March 1, if they have not yet updated the app, they should access their store and download the Pluxee Portugal App.
No, the domain emails will be changed to @pluxeegroup.com.
No, the Sodexo cards will not be replaced. Starting from January 2024, new Pluxee Meal Cards will be issued only for new issuances and/or replacements.
The Sodexo Meal Pass card can continue to be used normally.
Yes, to access it, simply update the current app. When the new app is available, log in to the Sodexo PT app, and you will be redirected to your phone's store. After the update, the app will have a new name and a new look: App Pluxee Portugal.
Yes, if you are registered in the current app, you will be informed about this update via the app.
You will receive an update message in the current app that automatically directs you to your app store. Starting from March 1, if the app has not been updated yet, you should access the store and download the Pluxee Portugal App.
The Pluxee Meal Card is optimized for digital wallets. It's not compatible with MB Way but can be added to Google Wallet for fast, secure payments with Google Pay. Soon it will also be able to add your card to Apple Wallet.
The PIN of the new Pluxee Meal Card cannot be changed, but it can be checked at any time through the Pluxee Portugal App or the Consumer Support Line.
Os cartões contactless são cartões de pagamento com tecnologia de leitura por aproximação Near Field Communication (NFC). Estes cartões permitem fazer pagamentos sem ter de introduzir o PIN: para o efeito, basta aproximar o cartão (normalmente, a menos de 4 centímetros de distância) de um terminal de pagamento automático (TPA) preparado para receber pagamentos contactless.
No. The first transaction requires inserting the card into the payment terminal and using the PIN. After that, the contactless feature becomes active and ready to use.
After activating this feature, you can use it if the transaction amount is less than or equal to 50 euros, if the number of consecutive contactless transactions is equal to or less than 5 transactions, and/or if the total amount of consecutive contactless transactions is equal to or less than 150 euros.
Sempre que atingir o limite de pagamentos consecutivos sem inserir o PIN, terá de fazer uma transação com PIN antes de poder voltar a fazer operações sem ter de introduzir o código secreto.
Se atingir o limite de transações consecutivas sem introduzir o PIN (geralmente, 150 euros, ou 5 transações), só poderá voltar a fazer uma nova transação deste tipo depois de efetuar uma operação, em TPA ou em caixa automático, na qual insira o PIN do cartão em causa.
Ocasionalmente, pode ser-lhe solicitado que insira o PIN do cartão numa transação feita num TPA contactless, ainda que a transação respeite os limites máximos definidos. Não fique surpreendido se isso lhe acontecer: trata-se apenas de uma medida de segurança adicional aplicável a este tipo de transações.
Os cartões com a tecnologia contactless também podem ser utilizados para realizar pagamentos sem recurso a esta tecnologia, incluindo em TPA que não estão preparados para processar pagamentos contactless. Para o efeito, terá de introduzir o cartão no TPA e, para validar a operação, terá de inserir o PIN do cartão.
Yes. The new Pluxee Meal Card is also accepted as a payment option for online purchases and on meal delivery and food platforms.
Yes. Your access credentials for our platforms (Consumer Portal Pluxee and Pluxee Portugal App) remain the same. You can continue to log in with your current email and password.
Yes. You can continue to use our usual phone numbers.
No need to sign a new contract, as the commercial conditions will remain unchanged.
Yes, the reimbursement system is still the same.
No. All POS terminals that are part of the Visa network are compatible with the new Pluxee Meal Cards.
Only the appearance of the invoices changes. The content is the same. Every month we send an invoice with details of the transactions carried out. You can also consult them, at any time, on the Merchant Portal Pluxee.
Yes, your access data to the Merchant Portal Pluxee does not change. You can continue to access with your current email and password.
If you still do not have access to the Pluxee Partner Portal, contact us at 808 911 267 (local call cost) or email rede.parceiros@pluxeegroup.com.
Yes, consumers will keep their Sodexo cards, which will continue to work normally, meaning they will be able to accept both as a means of payment.
Yes. From the beginning of 2024, new Pluxee consumers will be issued Pluxee Meal Cards with the new image. This card will have the same features as the Sodexo card.
Telephone contacts remain unchanged. The domain emails are now @pluxeegroup.com.
atendimento.pt@pluxeegroup.com
| 707 911 267 1 | 938 131 111 2 |
| 910 131 111 2 | 961 461 111 2 |
1 Cost per call on the network: Fixed €0,11/min | Mobile €0,16/min
2 Tariff applicable according to operator for national mobile network